So, you've empowered your teams to make the decisions that lead to success. But how do you measure their progress and keep them accountable? This book outlines a field-tested measurement system that can be customized to fit any team. It's a system that involves every team member as it factors in customer concerns, organizational strategy, and other big-picture issues critical to success. Case studies of teams that have used this approach - including the winners of Xerox's coveted X-Award - illustrate how the system actually works. And the automated measurement system on the free CD-ROM helps you design your own system with confidence.
- ISBN10 0787945692
- ISBN13 9780787945695
- Publish Date 26 September 2000 (first published 10 August 2000)
- Publish Status Out of Print
- Out of Print 18 January 2006
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Jossey-Bass Inc.,U.S.
- Pages 272
- Language English