There is more to success than having a high IQ. Emotion plays its part too and this is belatedly but increasingly being recognised by the business world. Emotional Intelligence is the ability to understand and apply knowledge created by our emotions in order to aid our day-to-day abilities, like building trust and enhancing our decision making. This book pays special attention to presenting the business case for emotional intelligence and draws on all the most up-to-date research. This book will enable you to: Improve your leadership qualities and customer facing skills through increased self-awareness Analyse your own behaviour in difficult situations, helping you to generate foresight rather than hindsight about it Manage your own and others' emotionally intelligent development Improve your staff's commitment and increase productivity This book has beed fully updated for the 2002 In a Week series relaunch.
- ISBN10 0340849703
- ISBN13 9780340849705
- Publish Date 27 September 2002 (first published 1 June 2001)
- Publish Status Out of Print
- Out of Print 3 July 2006
- Publish Country GB
- Publisher John Murray Press
- Imprint John Murray Learning
- Edition 2nd Revised edition
- Format Paperback
- Pages 96
- Language English