Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
- ISBN10 0814424287
- ISBN13 9780814424285
- Publish Date December 1998 (first published 11 June 1998)
- Publish Status Active
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format eBook
- Language English