Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
- ISBN10 0131700693
- ISBN13 9780131700697
- Publish Date 27 April 2006
- Publish Status Out of Print
- Out of Print 8 March 2021
- Publish Country US
- Imprint Pearson
- Format Hardcover
- Pages 704
- Language English