The Malcolm Baldrige National Quality Award has become a coveted prize in the U.S.; however, the criteria for winning are complex. The process is carefully dissected and putting together a winning application is demonstrated. Helps readers sort through the confusing maze of quality programs, techniques, concepts and personalities. Explains how to adapt the Award program to fit the needs of your company in evaluating its performance, setting up a successful quality system, communications, education and training.
- ISBN10 0471557986
- ISBN13 9780471557982
- Publish Date 8 October 1992
- Publish Status Out of Stock
- Out of Print 27 March 1999
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format Hardcover
- Pages 320
- Language English