Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.
- ISBN13 9781616928896
- Publish Date 30 September 2010 (first published 1 January 2010)
- Publish Status Active
- Publish Country US
- Imprint Information Science Reference
- Format Hardcover
- Pages 350
- Language English