CARE to build a customer-focused company!
Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes
Self-assessments, brainstorming exercises, checklists, and worksheetsReal-life examples of how companies create enhanced customer experiencesHelpful "how-to" tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performanceTime-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening
- ISBN10 6611030611
- ISBN13 9786611030612
- Publish Date 1 June 2007 (first published 31 March 2007)
- Publish Status Active
- Out of Print 27 September 2011
- Publish Country US
- Imprint McGraw-Hill Companies
- Format eBook
- Pages 198
- Language English