This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.
- ISBN13 9780077095338
- Publish Date 16 June 1999 (first published November 1990)
- Publish Status Out of Print
- Out of Print 13 May 2006
- Publish Country GB
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Publishing Co.
- Edition 3rd edition
- Format Paperback
- Pages 224
- Language English