Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.
Additional resources for this title can be found at: http://www.enterprisemanagement.com/IT_Mgmt_Solutions/
- ISBN10 6611084541
- ISBN13 9786611084547
- Publish Date 1 January 2000
- Publish Status Active
- Out of Print 27 September 2011
- Publish Country US
- Imprint Pearson Education Inc
- Format eBook
- Language English