This classic service primer shows how to make service quality an imperative in the organization and increase profits with customer loyalty.
- ISBN10 0446390925
- ISBN13 9780446390927
- Publish Date 1 June 1990 (first published 1 December 1985)
- Publish Status Out of Print
- Out of Print 13 July 2011
- Publish Country US
- Publisher Little, Brown & Company
- Imprint Warner Books
- Edition Warner Books ed
- Format Paperback
- Pages 203
- Language English