This ground-breaking book explains not only what you must know, but what you must do to implement the new quality model for success in the 1990s. A valuable hands-on reference with contributions from 15 members of Ernst & Young's Quality Improvement Consulting Group, Total Quality shows how to develop leadership commitment, orchestrate change on every level, measure and reward performances, and more.
- ISBN10 1556231881
- ISBN13 9781556231889
- Publish Date 1 October 1989
- Publish Status Out of Print
- Out of Print 4 July 2001
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint Irwin Professional Publishing
- Format Hardcover
- Pages 248
- Language English