Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.
- ISBN10 0803971346
- ISBN13 9780803971349
- Publish Date 22 April 1996
- Publish Status Out of Print
- Out of Print 20 February 2010
- Publish Country US
- Imprint SAGE Publications Inc
- Format Hardcover
- Pages 152
- Language English