Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
- Get tension right out on the table
- Figure out what?s bothering the other person
- Communicate the real, underlying concerns
- ISBN10 0787973513
- ISBN13 9780787973513
- Publish Date 7 January 2005
- Publish Status Active
- Publish Country US
- Imprint Pfeiffer
- Format Paperback
- Pages 32
- Language English