This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.
- ISBN10 0231063970
- ISBN13 9780231063975
- Publish Date 1 June 1986 (first published 22 March 1981)
- Publish Status Out of Print
- Out of Print 19 January 2011
- Publish Country US
- Imprint Columbia University Press
- Format Paperback
- Pages 232
- Language English