A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers is central to this radical re-think on service delivery.
IT remains crucial to the ongoing success of most businesses, and David Miller’s new model helps service providers gain a clear understanding of the businesses they seek to serve.
- ISBN10 1906124337
- ISBN13 9781906124335
- Publish Date 1 May 2008
- Publish Status Permanently Withdrawn
- Out of Print 24 August 2021
- Publish Country GB
- Publisher BCS Learning & Development Limited
- Imprint BCS, The Chartered Institute for IT
- Edition 2nd edition
- Format eBook
- Pages 208
- Language English
- URL http://bcs.org/books/businessfocus