Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.
In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
- ISBN10 6611726047
- ISBN13 9786611726041
- Publish Date 25 November 2004 (first published 23 September 2004)
- Publish Status Active
- Out of Print 9 November 2011
- Publish Country US
- Imprint Nicholas Brealey Publishing
- Format eBook
- Pages 126
- Language English