This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness.
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Instructor's Guide, ISBN: 0-8273-8210-3
- ISBN13 9780827371927
- Publish Date 4 September 1996
- Publish Status Active
- Out of Print 8 February 2021
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint Delmar Cengage Learning
- Edition New edition
- Format Paperback
- Pages 288
- Language English