The text, chapters and content are heavily influenced by the framework and essential content of the Malcolm Baldrige National Quality Award criteria. The author believes the principles of total quality as reflected in the Baldrige Award provide the best overall synthesis of the concept of quality. The text provides a managerially-oriented, integrated view as well as a blend of technical topics. All chapters have been updated to reflect late-1990s thinking in the profession.
- ISBN10 0538882425
- ISBN13 9780538882422
- Publish Date 19 July 1998 (first published 6 October 1995)
- Publish Status Active
- Out of Print 12 December 2013
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint South-Western
- Edition 4th Revised edition
- Pages 850
- Language English