The most authoritative guide to preparing for the ITIL (R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers. An ITIL (R) Licensed Product.
- ISBN10 130619511X
- ISBN13 9781306195119
- Publish Date 1 January 2012 (first published 15 October 2009)
- Publish Status Active
- Out of Print 21 April 2015
- Publish Country US
- Imprint BCS Learning & Development Limited
- Format eBook
- Pages 107
- Language English