Lots of managers want to "get up to speed" on total quality but don't know where to start. This guide aims to reduce the elusive TQM process and features self-assessment tools, an interactive format and a glossary of essential terms. It covers: how the total quality movement got started, including Deming's 14 points, Juran's philosophy and the three elements of TQM; how to use accepted quality tools and techniques to implement TQM; and what all employees can do - from the mail room to the board room - to improve quality in their organization.
- ISBN10 0814478336
- ISBN13 9780814478332
- Publish Date 22 June 1994
- Publish Status Out of Print
- Out of Print 25 October 2000
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format Paperback
- Pages 80
- Language English