The concept of total quality management is designed to improve productivity and employee satisfaction. Based on the ideas of Dr W. Edwards Denning, this technique has been taken up by many of the most successful Japanese companies. This book is aimed at middle management and puts forward ideas that are intended to bring about significant changes in management culture. The authors discuss the principles of quality management, and descibe how the theoretical suggestions made in the book may be put into practice.
- ISBN10 0893842060
- ISBN13 9780893842062
- Publish Date 15 July 1993 (first published November 1990)
- Publish Status Unknown
- Out of Print 31 March 2021
- Publish Country GB
- Publisher Prentice Hall (a Pearson Education company)
- Imprint Prentice Hall & IBD
- Format Hardcover
- Pages 320
- Language English