The Definitive Guide to Mastering the Baldrige AwardNow in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation's leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.
- ISBN10 0527763306
- ISBN13 9780527763305
- Publish Date 1 April 1997
- Publish Status Out of Print
- Out of Print 30 November 1999
- Publish Country US
- Imprint Quality Resources
- Edition 7th Revised edition
- Format Paperback
- Pages 350
- Language English