Service Recovery: Fixing Broken Customers (Management Master)

by Ron Zemke

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  • ISBN10 1563270978
  • ISBN13 9781563270970
  • Publish Date 1 March 1996 (first published 1 January 1995)
  • Publish Status Out of Print
  • Out of Print 11 July 2006
  • Publish Country US
  • Publisher Taylor & Francis Inc
  • Imprint Productivity Press
  • Format Paperback
  • Pages 63
  • Language English