Eliminate negative verbal and nonverbal behaviours and replace them with positive signals that improve the entire organisation'No one argues the importance of the small scale better than Stephen Young, who calls these make-or-break communications micromessages.'- O magazine
In this groundbreaking book, Stephen Young, one of the foremost national experts in leadership, introduces his concept of 'micromessages.' Those are critical behaviours-looks, gestures, tone, nuance, inflection, syntax-that tell people what we really think of them, in contrast to the words we speak, and show you how to cultivate positive messages that will enhance the whole company.
Key features
Young's approach has helped companies around the world generate positive micromessages throughout the organisation, including Apple, Lockheed Martin, H&R Block, Daimler Chrysler, Prudential, and Raytheon Real-life workplace scenarios, self-assessments, and concrete solutions teach readers how to master the skills of interpreting and altering micromessages Stephen Young is recognized as one of the foremost experts in organisational leadership and diversity
- ISBN13 9780071467575
- Publish Date 16 November 2006 (first published 1 January 2006)
- Publish Status Active
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Professional
- Format Hardcover
- Pages 224
- Language English