Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as:
Basic speaking and listening skills
Responsible assertive communication skills
Counseling skills
Interprofessional problem-solving skills
Conflict management skills
Collaborative communication skills
Truly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
- ISBN10 184184991X
- ISBN13 9781841849911
- Publish Date 8 September 1994 (first published 1 September 1994)
- Publish Status Out of Print
- Out of Print 14 September 2021
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint CRC Press
- Format eBook
- Language English