Thoroughly updated, this much anticipated new edition provides students with a comprehensive, state-of-the-art view of industrial marketing. With a focus on strategic thinking and acting, the authors examine the distinct challenges of the business-to-business marketplace. These include: faster product and service development; shortened product life cycles;, new processes for selling, distribution, and customer service; increase in entrepreneurial firms; and the need to create and sustain long-term customer relationships. Separate chapters are devoted to buying decisions, market research and analysis, and purchasing practices, including treatment of the latest technological developments in just-in-time systems, Web-based procurement, and enterprise resource planning and manufacturing systems. Each chapter includes illustrations of real world marketing issues, key concepts, learning objectives, and discussion questions.
- ISBN10 0803959648
- ISBN13 9780803959644
- Publish Date 30 May 2001 (first published 29 March 2001)
- Publish Status Active
- Publish Country US
- Imprint SAGE Publications Inc
- Edition 3rd Revised edition
- Format Hardcover
- Pages 560
- Language English
- URL https://uk.sagepub.com/booksProdDesc.nav?prodId=Book19173