The One Minute Apology: A Powerful Way to Make Things Better (The One Minute Manager) (The One Minute Manager)

by Ken Blanchard and Margret McBride

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Book cover for The One Minute Apology

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"The One Minute Manager" introduced three secrets of management: "One Minute Goal-Setting", "One Minute Praisings" and "One Minute Reprimands". Now told in Ken Blanchard's signature breezy style, this business parable - the fourth secret of the "One Minute Manager" - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step by step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.
  • ISBN10 0688169813
  • ISBN13 9780688169817
  • Publish Date 7 January 2003
  • Publish Status Out of Stock
  • Publish Country US
  • Imprint William Morrow & Company
  • Format Hardcover
  • Pages 128
  • Language English