Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers readers away from the common mistake of providing feedback by focusing on what's wrong and shows them instead how to provide clear, constructive positive messages that create real behavior and performance change. You'll learn how to be more candid, prioritize relationships, ask important questions, reframe difficult messages, control your emotions, and--just as important--be graceful when you're on the receiving end of difficult feedback. Complete with illuminating examples and a unique step-by-step process, the book gives readers powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions. No one likes to be criticized. How to Tell Anyone Anything teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.
- ISBN10 0814410154
- ISBN13 9780814410158
- Publish Date 22 May 2018 (first published 15 June 2009)
- Publish Status Active
- Out of Print 27 September 2014
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format Paperback
- Pages 240
- Language English