A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a businessTopics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practicesThis concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
- ISBN10 1282188704
- ISBN13 9781282188709
- Publish Date 4 October 2010 (first published 11 May 2009)
- Publish Status Active
- Out of Print 18 November 2014
- Publish Country US
- Imprint For Dummies
- Format eBook
- Pages 384
- Language English