The Management of Service Operations draws on aspects of management of manufacturing operations to show the interrelationship of operations throughout the supply chain. Tools and techniques for developing and implementing value adding strategies are provided and everyday examples are drawn on to give practical advice on how to make more efficient use of resources in order to gain competitive advantage. The text concludes with a chapter on change management designed to alter the culture of an organization in order to motivate staff to achieve common goals.
- ISBN10 0304705284
- ISBN13 9780304705283
- Publish Date 22 July 1999
- Publish Status Out of Print
- Out of Print 24 July 2003
- Publish Country GB
- Imprint Cengage Learning EMEA
- Format Paperback
- Pages 256
- Language English