As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts.However, advice on using this approach has not been readily available until now.Manage ITIL like never before with the practical, sensible and sound advice from industry experts in this book. The authors bring together their extensive practical experience to provide a guide written for IT professionals, ITSM practitioners, Service Owners and Process Owners, university students, and in fact anyone working to adopt the ITIL framework or needing a deeper understanding of its interfaces.This book has completed the accreditation process with APMG - licensees of ITIL(R) products, and is an Official ITIL Product
- ISBN10 1299822967
- ISBN13 9781299822962
- Publish Date 1 January 2013
- Publish Status Active
- Out of Print 25 February 2015
- Publish Country US
- Imprint Itgp
- Format eBook
- Pages 168
- Language English