Does it Take Emotional Intelligence to Work in a Call Centre?: A Study of the Relationships Between Emotional Intelligence and Individual Performance in UK Call Centres (Henley Working Paper)

by Malcolm Higgs

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  • ISBN10 1861811470
  • ISBN13 9781861811479
  • Publish Date 15 October 2002
  • Publish Status Active
  • Publish Country GB
  • Imprint Henley Management College
  • Format Paperback
  • Pages 39
  • Language English