For courses in Customer Service, Hospitality Management, and Travel and Tourism.
A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examples-along with numerous exercises and a multitude of figures- are what make this text directly applicable to the real world of hospitality.
- ISBN10 0937056057
- ISBN13 9780937056059
- Publish Date 1 December 1986
- Publish Status Out of Print
- Out of Print 10 May 2014
- Publish Country US
- Imprint Cornell University, School of Hotel Administration
- Edition 2nd ed.
- Format Hardcover
- Pages 152
- Language English