This text provides an exploration of total quality management (TQM) - covering not only the principles and practices, but also the tools and techniques. Topics discussed include statistical process control (SPC), ISO 9000, benchmarking, quality function deployment (QFD), concurrent engineering, experimental design, Taguchi's quality engineering, product liability, and additional techniques (FEMA, Poka-Yoka, Component Search). The study also explains the principles and practices of TQM leadership, customer satisfaction, employee improvement, continuous process improvement, supplier management, and performance measures.
- ISBN13 9788131732274
- Publish Date 1 January 2011 (first published 24 January 1995)
- Publish Status Active
- Publish Country IN
- Imprint Pearson Education India
- Edition 3rd Revised edition
- Format Paperback
- Pages 584
- Language English