"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."
An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers
- ISBN10 1563273276
- ISBN13 9781563273278
- Publish Date 12 August 2005 (first published 1 October 2003)
- Publish Status Active
- Publish Country US
- Publisher Taylor & Francis Inc
- Imprint Productivity Press
- Format Hardcover
- Pages 256
- Language English