The text provides a study of the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to high touch services with a balanced treatment of the manufacturing and service aspects. The authors cover contemporary and important issues facing OM managers such as ERP, supply chain management, e-commerce and process analysis and provides tools and techniques to effectively manage operations.
- ISBN10 0072392797
- ISBN13 9780072392791
- Publish Date 21 August 2000
- Publish Status Out of Print
- Out of Print 27 April 2009
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw Hill Higher Education
- Edition 9th edition
- Format Paperback
- Pages 275
- Language English