The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs.
- ISBN10 0931961955
- ISBN13 9780931961953
- Publish Date 1 December 1989 (first published 1 November 1986)
- Publish Status Out of Print
- Out of Print 6 August 2024
- Publish Country US
- Imprint Crisp Learning
- Edition 2nd ed.
- Format Paperback (US Trade)
- Pages 77
- Language English