Warranty Management and Product Manufacture (Springer Series in Reliability Engineering)

by D N Prabhakar Murthy and Wallace R Blischke

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The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.

Shows how to make warranty management an effective tool for enhancing customer satisfaction.

Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.

Written by two of the world's leading experts in warranty management.

  • ISBN10 1846282586
  • ISBN13 9781846282584
  • Publish Date 1 January 2006 (first published 8 September 2005)
  • Publish Status Active
  • Publish Country US
  • Imprint Springerverlag London Limited
  • Format eBook
  • Language English