Michael W Lowenstein | Bookhype

Michael Lowenstein, Ph.D., C.M.C., is Thought Leadership Principal with Beyond Philosophy, an international customer experience consulting organization; and he specializes in customer analytics, employee ambassadorship research and training, predictive modeling, and strategic customer lifecycle management research and training.

Mar 30, 2017

Cover of Employee Ambassadorship

Employee Ambassadorship

Jan 1, 2014

Cover of Customers Inside, Customers Outside: Designing and Succeeding with Enterprise Customer-Centricity Concepts, Practices, and Applications

Customers Inside, Customers Outside: Designing and Succeeding with Enterprise Customer-Centricity Concepts, Practices, and Applications

Sep 30, 2011

Cover of The Customer Advocate and the Customer Saboteur

The Customer Advocate and the Customer Saboteur

Oct 4, 2005

Cover of One Customer, Divisible

One Customer, Divisible

Mar 26, 2001

Cover of Customer Winback

Customer Winback (Jossey-Bass Business & Management)

Nov 30, 1997

Cover of The Customer Loyalty Pyramid

The Customer Loyalty Pyramid

Mar 1, 1995

Cover of Customer Retention

Customer Retention