Pete Blackshaw | Bookhype

Pete Blackshaw is executive vice president of strategic services at Nielsen Online and the author of ConsumerGeneratedMedia.com, which has been named one of the top 100 marketing blogs by Advertising Age magazine.

Jul 8, 2008

Cover of Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

Jan 1, 2008

Cover of Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000