Ko De Ruyter

3 books

Jul 30, 2006
Cover of Cases in Call Center Management

Cases in Call Center Management

Dec 2005
Cover of Research on International Service Marketing

Research on International Service Marketing

Jan 1, 2002
Cover of Research in E-Service. International Journal of Service Industry Management, Volume 13, Issue 5

Research in E-Service. International Journal of Service Industry Management, Volume 13, Issue 5