When it comes to customer service, actions speak louder than words. You may acknowledge the importance of customer service, but to what extent do the attitude, behaviour and skills of your people mirror or contradict this? Sarah Cook's "Compendium of Customer Service Questionnaires and Inventories" aims to enable you to assess different aspects of your service culture. The variety of questionnaires, inventories and other instruments covers: culture audits; customer handling skills and behaviour; customer service personal development tools; customer service leadership and management; employee measurement; external customer measurement; internal customer awareness; service improvement tools.
- ISBN10 0566084287
- ISBN13 9780566084287
- Publish Date 26 November 2002
- Publish Status Out of Print
- Out of Print 2 July 2012
- Publish Country GB
- Imprint Gower Publishing Ltd
- Format Paperback
- Pages 244
- Language English