Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs

by Terry G Vavra

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  • ISBN10 0873894057
  • ISBN13 9780873894050
  • Publish Date 1 May 2007
  • Publish Status Active
  • Publish Country US
  • Publisher SAE International
  • Imprint Society of Automotive Engineers,U.S.
  • Format Hardcover
  • Pages 300
  • Language English