A companion to "Purchasing, Costing and Control", this study book is designed for use by students involved in BTEC Diploma and Certificate courses, Higher Diploma bridging levels and HCIMA Part B examinations in the areas of behavioural and supervisory studies for hotel and catering operations. The material extends from an analysis of human behaviour, considering such areas as individual differences, group influences and social skills to a theoretical and practical analysis of the role of the modern hotel and catering supervisor, incorporating an examination of such areas as supervisory techniques and approaches, principles of manpower management and an assessment of the supervisor's role in evaluating staff organizational and employer needs.
- ISBN10 0748703144
- ISBN13 9780748703142
- Publish Date 17 September 1990 (first published June 1985)
- Publish Status Out of Print
- Out of Print 24 October 2009
- Publish Country GB
- Publisher Oxford University Press
- Imprint Nelson Thornes Ltd
- Edition New edition
- Format Paperback
- Pages 224
- Language English