Effective communication is essential to a successful business, and this toolkit aims to cover every angle of communication with increasingly demanding customers and clients. The book highlights the importance of effective communication for those concerned with marketing, sales and customer service, and examines building relationships with clients, creating rapport and handling complaints.
- ISBN10 0752821024
- ISBN13 9780752821023
- Publish Date 19 June 1999
- Publish Status Transferred
- Publish Country GB
- Publisher Orion Publishing Co
- Imprint Orion Business (an Imprint of The Orion Publishing Group Ltd )
- Format Paperback (B-Format (198x129 mm))
- Pages 160
- Language English