Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers

by Dr John A Larson and Bennett E. McClellan

Maxine Clark (Foreword)

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  • ISBN10 1440856575
  • ISBN13 9781440856570
  • Publish Date 15 September 2017
  • Publish Status Active
  • Publish Country US
  • Publisher ABC-CLIO
  • Imprint Praeger Publishers Inc