Think you can spot the leaders in your company? Don't assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than "good employees"...these are "hidden leaders"...and they are critical to an organization's long-term success.Managers today need to make the most of all their resources - and The Hidden Leader shows them how to recognize and cultivate these talented but under utilized employees, who:
Demonstrate integrityLead through authentic relationshipsFocus on resultsWork from clear customer purposeFulfill the value promise of the companySupported by real-world examples of hidden leaders in action - and QR codes readers can scan for instant access to online assessments - the book helps managers discoverthese secret saviors and enable them to deliver even greater value to customers.
- ISBN10 0814434002
- ISBN13 9780814434000
- Publish Date 4 February 2015
- Publish Status Active
- Publish Country US
- Publisher HarperCollins Focus
- Imprint Amacom
- Format eBook
- Pages 240
- Language English