The Quality Business: Quality Issues in the Smaller Firm (Routledge Studies in Small Business) (Routledge Studies in Entrepreneurship and Small Business)

by Robert Blackburn, James Curran, and Julian North

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Book cover for The Quality Business

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This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.

  • ISBN10 0415146089
  • ISBN13 9780415146081
  • Publish Date 25 December 1997
  • Publish Status Active
  • Publish Country GB
  • Publisher Taylor & Francis Ltd
  • Imprint Routledge
  • Format Hardcover
  • Pages 246
  • Language English