Telephone conversations give the outside world an instant impression of a caller and their company. The manual seeks to ensure that this impression is positive, showing how to tackle even the toughest conversation with professionalism and style. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.
- ISBN10 0749432527
- ISBN13 9780749432522
- Publish Date 24 March 2000 (first published 31 March 1997)
- Publish Status Out of Print
- Out of Print 1 April 2009
- Publish Country GB
- Imprint Kogan Page Ltd
- Edition 2nd Revised edition
- Format Paperback (US Trade)
- Pages 160
- Language English