Caring Is a Competitive Advantage Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization-because ultimately, as they write, Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities.
- ISBN10 0369325184
- ISBN13 9780369325181
- Publish Date 20 February 2017
- Publish Status Active
- Imprint ReadHowYouWant
- Edition Large type / large print edition
- Format Paperback (US Trade)
- Pages 488
- Language English